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FAQ

The Petals FAQ

Ordering

  • How do I place an order?

    • Browse our beautiful selection of flowers on our website.
    • Choose the perfect arrangement for your occasion.
    • Add it to your cart.
    • Proceed to checkout and enter your delivery details.
    • Select your preferred delivery date and time.
    • Securely pay for your order.

  • Do I need an account to order?

    • No, you can order as a guest.
    • Creating an account saves your details for future orders, lets you track history, and allows you to manage preferences.

  • What payment methods do you accept?

    • We accept all major credit and debit cards (Visa, Mastercard, Amex).
    • PayPal payments are also accepted.

  • Can I add a personalized message?

    • Absolutely! Add your special message during checkout. We'll include it with your delivery.

Delivery

  • Where do you deliver?

    • We deliver throughout UK.

  • What are the delivery costs?

    • Delivery costs vary based on location and order size.
    • The exact cost is displayed during checkout.

  • Do you offer same-day delivery?

    • NO, for orders placed before cut-off time on weekdays and cut-off time on Saturdays (subject to availability).

  • Can I choose a specific delivery date?

    • Yes, select your preferred delivery date during checkout.
    • We'll do our best to accommodate your request.

  • What if I'm not home for delivery?

    • Our partner Delivery driver will leave a notification card.
    • Contact the delivery company to arrange a redelivery.

Flowers & Products

  • What flowers do you offer?

    • We have a wide variety, including roses, lilies, tulips, sunflowers, etc.
    • We also offer seasonal selections and beautiful plants.

  • Can I customize my arrangement?

    • Yes! Choose the size, flower types, and vase.
    • Add extras like chocolates, balloons, or a teddy bear.

  • How long will my flowers last?

    • With proper care, they should last 5-7 days.
    • Follow the care instructions included with your delivery.

  • What's your return policy?

    • We strive for your satisfaction.
    • If you're not happy, contact us within 24 hours of delivery.
    • We'll offer a replacement .

Customer Service

  • How can I contact you?
    • Email us at support@thepetals.co.uk.
    • Contact us through website form.